5 Qualities Every HOA Community Manager Should Have

Planned Development Services | Community Manager Qualities

5 Qualities Every HOA Community Manager Should Have

HOA Community management: the job may not be glamorous, but community managers just might be the unsung heroes of the real estate and property management worlds. Think about it – a good HOA community manager plays a huge part in the safety, comfort, living arrangements, and finances of large groups of people. If they’re not doing their job well, many individuals and families can suffer.

What does it take to make an outstanding community manager? Here are five of the most important qualities he or she should have:

 

  1. Good Communication Skills

Community managers are responsible for communicating with a broad range of people, from tenants to contractors to HOA board members. They need to be able to effectively communicate with people working in different disciplines and trades, and people with varying personalities and agendas.

 

  1. Ability to Mediate and Advocate

A community manager will often serve as something of a liaison or “middle-man” between different groups of people. As such, she needs to be able to capably (and fairly) mediate conflicts, and be comfortable advocating for individuals or groups when it’s necessary.

 

  1. Commitment to Responsibilities

Managers are usually responsible for everything from accounting services to landscaping and maintenance requests. They wear a lot of hats, and as such, it’s vital that they’re committed to upholding their responsibilities and seeing them through.

 

  1. Has Integrity and Ethics

Really, honesty is fundamental to almost any job. Unfortunately, some people are willing to cut corners or make deals and allowances that benefit only certain groups and individuals. That can be the undoing of a community manager, whose job it is to serve everyone fairly and equally.

 

  1. Flexibility

Though it’s important for community managers to know the ins and outs of HOA bylaws, rental and leasing procedures, CC&R’s etc., he or she also needs to be a generally reasonable person, and recognize when there is some room for give and take or when it’s time to address an outdated/irrelevant policy or procedure.

 

Do you have what it takes to be an HOA Community Manager?

Comments 5


  1. Barb Chambers

    I don’t have all these qualities but would like to let you know that our manager, Roy Shipman, has all of them and in bold capital letters. I cannot began to tell you how he has helped the Palomar Townhomes Association grow since he became our manager. I tip my hat to him. Working with Roy has been pleasant from the start of our contracting with PDS. Be good to him so you don’t lose him as one of your managers.

  2. Henry

    I’ve worked with Roy too as a vendor and he is very good at his job. I’ve also worked with Daneil and she really shows genuine care for her communities

  3. I like how you said a community manager has multiple people they talk to on a daily basis: tenants, contractors and HOA members, so having good communication is key. My aunt has always loved that side of real estate and has been wanting to get in to it. She’s great at communicating and would be able to carry out the tasks with the personality she has.

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