Payments / Accounting
Q: How much are my Association’s Assessments/What is the balance on my account?
A: Every Association is different. You can find the amount of the assessment from your coupon book or statement. If your community has a Community Website through PDS, you can access your account balance and history. Click here to locate your community’s website. For specific questions regarding your account, you can call our Accounting Department at 623-877-1396
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Q: What payment options are available to pay my assessments?
A: You can
pay online via our website or your
community’s website using a Credit Card (Master Card, American Express, or Discover) or by Electronic Check (One-time debit from your checking account). E-Checks and Credit Card payments post to your account in the same time frame (2-5 Business Days), one is not faster than the other. There is a charge for Credit Cards (See Fee Schedule), E-Checks are free.
You may also pay via Check/Money Order or setup recurring payments via our ACH system by
clicking here.
We
do not accept payments over the phone.
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Q: Where can I find my community’s online payment information (Management Company ID, Association ID, Lot #) to make a payment online?
A: This information can be found on your coupon book or quarterly statement. If your community has a
community website through PDS, this information is also listed on the Pay Online page. You can also use our Online Payment Information Lookup by
clicking here.
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Q: Who do I make checks payable to and where should I send it?
A: Your check should be made out to your Homeowners Association (Not PDS) and can be mailed to the following address. Please do not include any written correspondence with your payment.
(Include Association Name)
PO Box 63698
Phoenix, AZ 85082-3698
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Q: Why was my Payment rejected?
A: Payments are usually rejected for the following reasons: The Payment was not made payable to the association, it contained the wrong remittance address, it was submitted with the incorrect account number, or the name on the homeowners account and the name on the homeowners bank account are not the same.
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Q: When is a payment considered late?
A: The payment is considered late if it is not received by the late date noted on the statement or coupon. Your account will be assessed late fees if the payment is received after the late date as well as an administration fee if a balance due letter must be sent.
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Q: Can I pay my account in advance?
A: Yes, funds are put in a prepaid status, until the next assessment is due.
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Q: I have ACH (Automatic Withdrawal) setup. Why wasn’t my payment withdrawn on the 1st of the month?
A: ACH Payments are always withdrawn from your account between the 9th and 12th of the month that they are due. Only the assessment amount will be withdrawn. Any other outstanding fees or fines on your account will have to be submitted with a different payment option. ACH can be set up to process for the upcoming pay period, if the completed
ACH form and Void check is received BEFORE the last day of the prior pay period cycle (Monthly, Quarterly, Semi-Annual or Annual).
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Q: There is an additional charge on my account, what is this fee, and can I dispute it?
A:
- Admin Fee: This fee is applied for monitoring delinquent accounts and sending out a reminder letter that dues have not been paid.
- Late Fee: This fee is applied if your Assessment payment has not been received by the due date.
- Fine: Fines are applied for violation issues that were not corrected in a timely manner or according to your HOA’s CC&R enforcement policy.
Disputes or appeals to these fees must be made in writing and submitted to your Community Manager. The Board of Directors of your community will review your appeal at their next Board Meeting.
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